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THE SIGNATURE COLLECTION
Three fragrances. Three distinct identities.
Return & Refund Policy
14 Days Return
At MOUNDRE.COM, we want you to be completely satisfied with your fragrance. If you experience any genuine issue with the fragrance, scent quality, or lasting performance of your perfume, you can request a return within 14 days of receiving your order.
Fragrance & Lasting Issues
If you are not satisfied with the fragrance or experience an issue with the perfume's lasting performance, you may contact us and request a return.
Used or Opened Perfumes
Used or opened perfumes may also be eligible for return when the return is related to a genuine fragrance or lasting issue.
Damaged or Broken Bottles
Products that are physically damaged, broken, cracked, or mishandled after delivery are not eligible for return.
How to Request a Return
To request a return, please contact our team within 14 days of receiving your order and provide your order details along with a brief description of the issue.
B2-L3, Albadar Sq.,
Nazimabad, Karachi, Pakistan
WhatsApp: 0337-8434453
Email: moundre.pk@gmail.com
Shipping Policy
Delivery Time
Orders are normally delivered within 2–4 working days after order confirmation.
Order Processing
Once your order is placed, our team may contact you to confirm your order and delivery details. After confirmation, your order will be processed and dispatched through our courier service.
Delivery Across Pakistan
We offer delivery across Pakistan, including major cities and other serviceable areas.
Shipping Charges
Applicable shipping charges will be communicated or displayed at the time of placing your order.
Order Tracking
Once your order has been dispatched, tracking details may be provided through WhatsApp, SMS, or other available channels.
Delivery Delays
Delays may occasionally occur due to courier operations, weather conditions, public holidays, remote locations, or other unforeseen circumstances.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number.
Failed Delivery
If a customer is unavailable, cannot be contacted, or refuses to receive the parcel, the order may be returned to MOUNDRE. Customers may need to contact us to arrange re-delivery.
Damaged Package
If your parcel appears visibly damaged at the time of delivery, please contact MOUNDRE.COM as soon as possible and provide relevant photos or videos.
B2-L3, Albadar Sq.,
Nazimabad, Karachi, Pakistan
WhatsApp: 0337-8434453
Email: moundre.pk@gmail.com
Frequently Asked Questions
Do you exchange perfumes?
Yes, we offer exchanges within 14 days of delivery. For an exchange, more than half of the perfume should still be remaining. If more than half of the bottle has been used, it will not be eligible for exchange.
Do you send testers?
Yes, we send testers so you can experience our fragrances and discover our other products.
Do you have a refund policy?
Yes. We offer a 14 Days Money-Back Guarantee. If you experience a genuine issue with the fragrance or lasting performance, you can contact us within 14 days to request a refund, subject to our Return & Refund Policy.
Can I return a used perfume?
Yes. If you experience a genuine issue with the fragrance or lasting performance, a used or opened perfume may still be eligible for return within 14 days.
How long does delivery take?
Orders are normally delivered within 2–4 working days across Pakistan.
Do you deliver across Pakistan?
Yes, MOUNDRE.COM offers delivery across Pakistan through courier services.
How can I track my order?
Once your order is dispatched, tracking details may be provided so you can follow your shipment. You can also use our Track Your Order option.
What if my perfume bottle arrives damaged?
If your parcel appears damaged at the time of delivery, please contact us as soon as possible and provide relevant photos or videos so our team can review the issue.
How can I contact MOUNDRE?
You can contact us through WhatsApp at 0337-8434453 or email us at moundre.pk@gmail.com.
Where is MOUNDRE.COM located?
B2-L3, Albadar Sq., Nazimabad, Karachi, Pakistan.
Track Your Order
Enter your tracking ID, select your courier, and track your order directly through the courier's tracking system.
Please enter your tracking ID.
If you need help tracking your order, contact MOUNDRE.COM.
Email: moundre.pk@gmail.com
WhatsApp: 0337-8434453